Frequently asked questions

Payments

We accepts all major credit cards. PayPal, Credit Card, Mastercard, Visa, Apple Pay, Shop Pay, Google Pay, and American Express.
If you would like to cancel or make changes to your order, please contact us within 24 hours after you made the order. No cancellation or changes can be applied to the order once it goes into preparation for delivery.
Once your order has been (partially) refunded you will receive a refund confirmation email. Please allow 3-5 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase.
Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state-of-the-art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. View the privacy policy. Visus does not store credit card information on our site.
We offer 1 year limited warranty. -- read more

Shipping

We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this. Brazil, Philippines, Indonesia, Cuba, Iran, Sudan and Syria.
We are happy to announce that you can enjoy free shipping on all orders!
Orders to the US usually arrive within 7-15 business days after fulfillment. This means after you have received the shipping confirmation email with your tracking number. Due to Covid-19 delays may occur depending on the current pandemic situation. Delays are not uncommon to states that are dealing with increased numbers of Covid-19 cases. This is why our delivery times are a bit longer than you're used to. We do however guarantee delivery or we will refund the order. These are our current shipping estimations: Processing Time: 1-2 business days Standard Shipping Time: 7-15 business days
Once your order is shipped, we will send you an email with the corresponding information. After that, you will be able to track your order at this tracking page. Please allow 1-2 business days for tracking information to be available.
If you don’t get your order 20 days after it was shipped, please contact us at info@visuslights.com. We’ll either resend a new order or give you a full refund if preferred.
Contact info@visuslights.com immediately. In some cases, we may be able to change the address for you if your order hasn't already been processed.

Specifications

Weight: 100g
Maximum lumen: 350 Lum
Radiation area: > 50 square meter
Power: 10w
Lamps: COB + XPE
Battery: rechargeable 1200mAh lithium battery
Charging method: USB Type C
Functions: strong light - weak light - strobe
Charging time: 90min
Waterproofing: IPX4
Operating time: 4-8h


WARNING

  • The headlamp is a high-intensity lighting device capable of causing eye damage to the user or others. Avoid shining the lamp directly into anyone’s eyes. This headlamp will accumulate a lot of heat when used for extended periods, resulting in high temperature of the headlamp. Pay attention to safe use to avoid scalding.

Switches

  • General switch: for on/off and mode selection.
  • Wave Sensor switch: for on/off wave sensor mode.

On/off

  • Press and hold either of the switches for 1 second to turn on/off the lamp.

Output Selection

  • General mode: single click the general switch to cycle through COB High→COB Low→XPE High→XPE Low
  • Strobe mode:Press and hold the general switch for 2 seconds to activate strobe mode.
  • Wave Sensor mode: single click the general switch and press the wave sensor switch.

WARNING

  • The headlamp is a high-intensity lighting device capable of causing eye damage to the user or others. Avoid shining the lamp directly into anyone’s eyes. This headlamp will accumulate a lot of heat when used for extended periods, resulting in high temperature of the headlamp. Pay attention to safe use to avoid scalding.

No, the headlamp is equipped with USB Type C and is rechargeable. The battery is not replaceable. If you face any issues with your batteries, please reach out to our support and we will do right by you.

Yes, the adjustable headband can easily be adjusted to fit any hats, helmets and any head sizes.

The wide beam is pretty strong and when you are surrounded by others, you can easily switch to the side beam feature for a narrowed light coverage. Don't forget both front and side lights are dimmable too.

Yes, the no-bounce IPX4 design allows for a comfortable experience when taking part in any sport activities. The headlamp would feel like it's part of your body instead of an external light source bouncing on your head.

1 x Visus™ LED Headlamp
1 x USB C Cable